Hydrogen Remote Monitoring

Testing whether H2 site management is a standalone software play

Original hypothesis

A standalone software opportunity for H2 remote site management (RSM) is sizeable and attractive.
An H2 RSM offering could address a high-value customer problem: equipment uptime on site is currently under 60%.
An H2 RSM offering needs to monitor anyone’s equipment, integrate with a customer’s existing analytical toolkit or platform, and include key trending info, current performance, and predictive capabilities.

Who we spoke to

Operators and technicians across the hydrogen refueling ecosystem.

Fastech

Director of Operations

Nikola

Operations Readiness Manager

Gain Clean Fuel

Service Director

Beyond6

VP Operations and Maintenance

Trillium

GM, Instrumentation Dept. / Manager of Engineering

Piedmont Natural Gas

Service Technician

Interview focus areas

Overall, the sessions solicited significant feedback on the existing ANGI portal.

What are the biggest pain points and problems you encounter in operating H2 sites?
What are the key metrics and KPIs you would like to monitor?
If there was an option to create custom KPIs at the site level, what metrics would you create?

Prototype creation & testing

The full prototype flow, built and iterated on in Figma across two rounds of design critique.

Strategic topics mapped

Every open question from testing plotted by value and effort, then triaged into action, discussion, or discard.

Priority	Value	Effort	Topic
Action	High	Low	Customers can’t see near-term historic data to troubleshoot.
Action	High	Low	Certain features are directly linked to helping customers de-bug: prioritize these.
Action	High	Low	Certain features help customers do predictive analysis: prioritize these.
Discuss	High	High	Do we integrate with H2 product systems, even if we won’t sell them?
Discuss	High	High	What % of customers would value remote monitoring as a service tied to dispatch, versus what they’d DIY?
Discuss	High	High	Should we let users manipulate equipment remotely?
Discuss	High	High	Do we sell monitoring to sites that we didn’t build?
Discuss	Low	Low	Customers want a more flexible business model with a vested interest on both sides, not just buy/sell, need to prove value.
Discuss	Low	Low	Are we prepared to just sell data, rather than the full portal?
Discard	Low	High	Real-time data with updates every second.
Discard	Low	High	Include EV.

Key initial findings

The H2 market remains nascent, with low site counts projected through 2030.
The resulting TAM for RSM software is exceptionally small, and doesn’t merit consideration as a standalone business.
H2 RSM is required to play as an HRS provider, and could generate hardware pull-through if done well and differentiated.
The team analyzed Vontier platforms (IS360, ANGI portal, EKOS) to determine potential fit for H2 applications.
ANGI portal was decided as best suited to address this use case: lower investment, and CNG functionality translates well to H2.
The project pivoted toward a tactical set of questions to define how best to transition the ANGI portal to serve H2.

Open to senior & staff roles

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